Last updated: 02 Jul 2025
Welcome to Clowntown! We're excited to help you create a magical birthday celebration for your little one. Please review our party policy below to ensure everything runs smoothly on your special day.
This venue is owned and operated by:
Happiness Corp (Clowntown) Limited T/A Clowntown
Contact Information:
Phone: 020-8361-6600
Email: info@clowntown.co.uk
Clowntown operates children's activity centres and soft play venues. Through our birthday party packages, you can:
The details given at the time of booking, along with these terms and conditions, form the entire agreement between Clowntown and the customer.
All bookings made through Clowntown are subject to availability and confirmation. Full payment is required at checkout unless stated otherwise.
Once a booking is complete, you'll receive confirmation by email. This acts as your proof of purchase.
Please check your booking details carefully before completing payment. Mistakes cannot always be corrected afterwards.
One week prior to the party, a full guest list along with any extra orders must be submitted to info@clowntown.co.uk.
The names and ages of all invited/expected guests are required by Clowntown 7 days prior to the party.
Amendments to party details from those specified at the time of booking must be notified to Clowntown no later than three days prior to the party date. The implementation and acceptance of such amendments are at the sole discretion of Clowntown.
Do not arrive earlier than 10 minutes before the party's start time. Start time is the time agreed at the time of booking.
All party guests must report to reception on arrival for registration and sign-in. You and your party guests will be taken down to your party area and the children will be shown the bucket to place their shoes.
Please ensure you have allowed adequate travelling time as the party always starts at the allocated time. Late arrival will cause loss of leisure time.
Your two-hour party will follow this structure:
The customer must ensure there is a minimum of 1 parent/guardian per 6 children remains in the premises supervising at all times.
You will have a party helper throughout the duration of the party. Clowntown provides play equipment and facilities for children to use under the supervision of responsible adults over the age of 16. Clowntown accepts no responsibility for the supervision or entertainment of children at any time whilst on the premises.
Ten minutes before the end of the party, the customer and their guests are advised to make preparations to leave by collecting their shoes, party bags or any other belongings.
At the end of the two hours party session, the customer and their guests will be asked to vacate the premises.
Should the customer wish to extend the length of the party, they must be granted permission by the management prior to the end of their party.
A height restriction of 4ft 11in (149cm) applies for the equipment and play frame. Children that are too tall are welcome to enter free of charge, however they must remain off the equipment and play frame.
The toddlers area is available for toddlers only. No child taller than 3ft 7in (109cm) is permitted to play in the toddler's area.
The main play-frame area is recommended for children over the age of 4.
Socks must be worn at all times when using our equipment and we also recommend that children wear long sleeve shirt/T-shirt. No bare tops are permitted.
No climbing up the slides from any direction; children must go down the slide feet first. It is also forbidden to climb on any of the netting in and around the play-frame area.
Throwing balls inside or outside the play-frame areas is also forbidden.
Please dispose of chewing gum prior to entering any of the play-frame areas.
If you are a parent or guardian supervising a child inside the play-frame, please ensure that you don't have any sharp objects on your person prior to entering the play-frame.
Meal choice will be the same for all party guests unless dietary requirements or allergies require alternatives. Meal selection must be made in advance by party parents.
No food or drink to be taken into any of the play-frame areas.
Only food and drinks purchased at Clowntown may be consumed on the premises. The following exceptions apply:
Birthday Cake: May be brought from outside but must be nut-free. Birthday cakes are also available for purchase as an extra (not included as standard)
Baby Food: Permitted on premises but must be nut-free
Other Food: In exceptional circumstances, other outside food may be allowed with a surcharge applied
As the cake from outside is only presented, not served or consumed at Clowntown, your party helper will slice and prepare the cake, ready for your guests to take home.
Clowntown cannot guarantee the availability of seating for all adult guests; however, twelve chairs are secured and reserved for your party for the duration of the party. No other chairs and tables must be occupied.
The booth can seat a maximum of 25 children, thus the maximum number of children is 25.
The admission for all guests and/or siblings over 12 months of age, up to the height restriction of 4ft 11in, must be covered.
Clowntown cannot guarantee the availability of car parking spaces.
Every party booth is decorated inside and provided with table ware.
The customer may bring any additional decoration such as helium balloons, party bags, banners etc.
Party poppers, sparklers or any other pyrotechnic articles are strictly prohibited as well as whistles and blowers.
Photography is only permitted of the customer's birthday party and guests. However, if other customers are concerned by the photography, Clowntown reserves the right to ask the customer to stop the photography.
Do not take photos of other children in Clowntown at any time.
Children behaving in an inappropriate or anti-social manner will be asked to leave the play frame and in serious circumstances, may be asked to leave the premises with their responsible adult.
Clowntown reserves the right to refuse entry or eject any person(s), at any time, without notice and at its sole discretion. Failing to comply with these terms and conditions or demonstrating behaviour where the safety of themselves or others could be compromised, could lead to a person or persons ejection at Clowntown's entire discretion.
If the customer cancels their party 28 days or more prior to the party date, they will lose 50% of the balance paid.
If the customer cancels their party booking less than 28 days prior to the party date, they must pay for the minimum number of children at their chosen party package rate per child.
Where the deposit has been paid, an invoice will be raised with the cancellation charge and the cancellation payment is due immediately on receipt of invoice.
Should the customer need to postpone the party to a later date, where the new date and time are still available, Clowntown will hold the deposit up to 90 days, thereby allowing the customer to rebook the party within this period. After 90 days, if a new party slot has not been rescheduled, the deposit will be forfeited.
The balance of any additional costs accrued after the pre-payment but prior to the end of the party (e.g., for additional children, drinks/food tabs and any other incidental expenditure) must be settled before end of the party.
Users of the play equipment and other equipment and facilities within Clowntown's premises, use the equipment at their own risk. The management, staff and Clowntown, accept no responsibility for personal injury, loss, theft or damage to property belonging to the customer and/or their guests. The customer is advised to keep personal belongings safe at all times.
Clowntown reserves the right to cancel the booking at any time and for any reason. Where Clowntown considers reasonable it will reimburse the customer of any fees already paid or if practical, alternate dates may be offered.
Clowntown and its management reserve the right to waive or amend these or any other conditions relating to the facilities without prior notice to the customer. Clowntown and its management also reserve the right to make amendments to party details at Clowntown's sole discretion and without prior notice.
If you have any questions about these terms, please contact us at:
info@clowntown.co.uk
Opening Hours
